Using Marriott
Terms and Conditions
Last updated
These terms explain your responsibilities and how accounts, payments, product plans and rewards work on Marriott. Please read them before signing in or making a payment.
Room plans are virtual investment plans within the app. Activating a plan does not make a hotel reservation. Your total wallet balance may differ from the amount available to withdraw.
01 Your account
By agreeing when you sign in, you accept these terms. Use the service only where you are legally permitted to do so and able to enter into a binding agreement. Provide accurate details, use a phone number you are authorised to use, and keep your password private. Contact support promptly if you suspect unauthorised access or an incorrect transaction.
02 Deposits and withdrawals
Check the amount, currency, payment number, provider and any displayed charges before confirming a payment. Deposits are credited after confirmation. Pending payments are not completed payments; processing may depend on the payment provider and any required review.
Withdrawals require an active product plan and sufficient withdrawable funds. The app applies the minimum amount, daily request limit and withdrawal charge shown in the withdrawal form. Funds reserved for a pending withdrawal cannot be spent again. Deposited funds and other credits are not necessarily withdrawable in full; check the withdrawable balance before committing funds.
03 Product plans and earnings
Before activating a plan, review its price, duration, payout schedule and displayed return. Activation uses your available wallet balance. Earnings follow the rules recorded for that plan; figures shown in the app should not be understood as a guarantee of risk-free income or payment at a particular time.
Do not assume that the activation amount is separately returned or that early cancellation is available unless this is stated in the plan details. Contact support about cancellation, a disputed purchase or a refund. Any rights or remedies you have under applicable law still apply.
04 Bonuses and referrals
Welcome bonuses, referral rewards, gift codes and other promotions are subject to their displayed eligibility and claim rules. Welcome and referral credits may appear in your wallet before they become withdrawable. Referral rewards can be held for review and reversed where the qualifying activity is cancelled, duplicated or fraudulent. A referral alone does not guarantee a reward.
05 Fair use
Do not impersonate another person, submit false payment information, create accounts to abuse rewards, manipulate referrals or exploit errors to obtain credits. Do not attempt unauthorised access, disrupt the service or use it for unlawful transactions. Only use funds and payment accounts that you are authorised to use.
06 Account and payment information
The service uses account and transaction information to operate your account, process payments and review suspicious activity. This includes your phone number, payment details, transaction records, IP addresses and a device identifier. Relevant payment information is sent to the provider handling your transaction. Contact support about your information or account access. These terms do not remove any data protection rights you have.
07 Errors and account restrictions
Service interruptions, payment delays and calculation errors can occur. Report discrepancies with the relevant transaction reference. Incorrect or duplicate credits may be corrected following a review. Access or transactions may be restricted while suspected fraud, security concerns or a breach of these terms is investigated.
You can contact support to request a review of a correction or restriction. A restriction does not by itself remove your rights to funds or other remedies under applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded.
08 Changes to these terms
Updated terms will be published on this page with a revised date. Material changes should be brought to your attention before they apply. Changes do not retrospectively remove rights relating to completed transactions. Review the current terms and the details shown before starting a new plan or payment.
09 Questions and support
For questions about these terms, payments, account closure or a complaint, use the support contact below. Include your account phone number and a transaction reference where relevant. Never send your password or mobile money PIN. Your right to seek help from an appropriate authority or court is unaffected.
Contact support